TERMS OF SERVICE

Blue North Medical

Effective Date: 10/23/2026

Website: https://bluenorthmedical.com/

IMPORTANT NOTICE

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING OR USING THE BLUE NORTH MEDICAL WEBSITE OR ANY RELATED SERVICES.

BY ACCESSING OR USING OUR WEBSITE, REGISTERING FOR AN ACCOUNT, SUBMITTING A MEDICAL INTAKE FORM, OR REQUESTING SERVICES THROUGH OUR PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND ALL APPLICABLE LAWS AND REGULATIONS.

BLUE NORTH MEDICAL FACILITATES ACCESS TO PERSONALIZED TELEHEALTH SERVICES AND CLINICAL EVALUATIONS PERFORMED BY AUTHORIZED HEALTHCARE PROFESSIONALS. SUBMITTING A MEDICAL QUESTIONNAIRE, REQUESTING A CONSULTATION, OR USING OUR PLATFORM DOES NOT GUARANTEE A MEDICAL DIAGNOSIS, PRESCRIPTION, OR PARTICULAR TREATMENT.

OUR SERVICES ARE NOT INTENDED FOR MEDICAL EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY OR IMMEDIATE MENTAL HEALTH CRISIS, CALL 911 OR SEEK EMERGENCY MEDICAL CARE IMMEDIATELY.

1. Introduction and Acceptance of Terms

Welcome to Blue North Medical (“Blue North Medical,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your access to and use of the website located at https://bluenorthmedical.com/ (the “Website”), together with the digital tools, patient intake processes, telehealth coordination services, communications, and other features made available through the Website (collectively, the “Services”).

The Website and Services are operated under the Blue North Medical brand by [Insert Full Legal Entity Name].

The terms “you,” “your,” “user,” and “patient” refer, as applicable, to individuals who access the Website or request services through our platform.

By accessing or using the Services, you agree to comply with these Terms and acknowledge that additional policies, disclosures, or consent forms may apply to specific services.

Such documents may include our Privacy Policy, Medical Disclaimer, Telehealth Consent, and SMS / Mobile Communications Terms.

If you do not agree to these Terms, you must discontinue your use of the Website and Services.

2. Overview of Services

Blue North Medical is a telehealth platform designed to facilitate access to personalized healthcare services, clinical evaluations, and medically supervised treatment options.

Our approach emphasizes individualized assessment, professional medical guidance, and informed decision-making.

Depending on availability, clinical eligibility, and applicable regulations, our Services may include:

Weight Management: Personalized clinical evaluations and medically supervised treatment options for weight-related health concerns.
Sexual Health: Confidential consultations, clinical assessments, and treatment recommendations when medically appropriate.
Performance & Recovery: Healthcare evaluations addressing individual concerns involving energy, physical performance, recovery, and general well-being.
Healthy Aging & Wellness: Personalized assessments and healthcare strategies supporting long-term wellness and age-related health priorities.
Telehealth Consultations: Remote interactions with appropriately licensed or otherwise authorized healthcare professionals.
Clinical Intake and Medical Evaluation: Collection and review of health information to determine whether further evaluation or treatment may be appropriate.
Prescription Coordination: When authorized by a healthcare provider, coordination with licensed pharmacies for the dispensing of prescribed medications.
Administrative Support: Assistance with patient onboarding, service coordination, communications, and other administrative aspects of the patient experience.

The availability of any service, treatment, product, or medication may vary according to medical eligibility, provider availability, legal requirements, and operational considerations.

Blue North Medical reserves the right to modify its nonclinical service offerings, subject to applicable law and existing patient obligations.

3. Geographic Availability and Eligibility

Blue North Medical currently makes its telemedicine consultations and treatment services available to eligible patients who are physically located within the State of Florida.

To receive telehealth services through our platform, you must satisfy the following requirements:You must be at least eighteen (18) years of age.

You must be physically located in Florida at the time healthcare services are provided.
You must provide accurate, complete, and truthful personal and medical information.
You must be legally capable of entering into an agreement under applicable law.
You must comply with all relevant eligibility requirements and healthcare regulations.
You must complete any required medical questionnaires, identity verification procedures, and applicable consent forms.

Additional eligibility requirements may apply to particular treatments, prescription medications, or healthcare services.

Accessing the Website from a particular location does not establish eligibility to receive medical services in that location.

Blue North Medical may verify patient location and eligibility before facilitating a consultation or treatment.

We may decline, postpone, or restrict access to Services when required by applicable law, patient safety considerations, or operational limitations.

4. Telehealth Services and Clinical Relationships

Telehealth refers to the delivery of healthcare services through electronic communications and telecommunications technologies when patients and healthcare professionals are not physically located together.

Depending on the clinical circumstances and available technology, telehealth services may involve:

Electronic transmission of medical histories, health questionnaires, photographs, laboratory results, and other relevant medical information.
Consultations or evaluations conducted through secure digital communications.
Clinical assessments, treatment recommendations, and follow-up services.
Communication between patients and authorized healthcare professionals.
Coordination of prescription fulfillment and related medical services.

Healthcare decisions are made by the treating healthcare professional using their independent professional judgment.

The use of Blue North Medical’s Website or administrative services does not, by itself, establish a healthcare provider-patient relationship.

Any such relationship arises, when applicable, through the provision of professional healthcare services by an authorized treating provider.

The responsibilities of Blue North Medical and those of independent or affiliated healthcare professionals may differ according to the actual organizational and contractual arrangements governing the Services.

Nothing in these Terms is intended to interfere with the professional judgment, ethical obligations, or legal responsibilities of a treating healthcare provider.

Healthcare professionals retain responsibility for determining whether a patient’s condition can be appropriately evaluated or treated through telehealth.

5. Medical Evaluation and Treatment Eligibility

All clinical services, treatment recommendations, and prescriptions are subject to evaluation by an appropriately authorized healthcare professional.

Patients may be required to provide information regarding:

Medical history and existing health conditions.
Current medications and supplements.
Allergies and previous adverse reactions.
Relevant laboratory results or diagnostic information.
Current symptoms, treatment goals, and health concerns.
Other information reasonably necessary for safe clinical evaluation.

The completion of a medical intake form, payment for an available service, or submission of a treatment request does not guarantee that a prescription or specific treatment will be provided.

A healthcare professional may determine that a requested treatment is inappropriate, unnecessary, contraindicated, or outside the scope of the available telehealth services.

A provider may also recommend additional testing, an in-person examination, consultation with another professional, or another appropriate level of care.

Blue North Medical does not guarantee clinical outcomes, treatment effectiveness, or individual medical results.

6. No Emergency Medical Services

Blue North Medical is not an emergency medical service provider.

The Website and Services must not be used to request assistance for medical emergencies, life-threatening conditions, or urgent mental health crises.

Examples of conditions requiring immediate medical attention may include severe chest pain, difficulty breathing, symptoms of stroke, severe allergic reactions, uncontrolled bleeding, or an immediate risk of self-harm.

If you believe you are experiencing a medical emergency, call 911 or visit the nearest emergency department immediately.

Do not rely on Website messages, email, text messages, or telehealth appointment requests to obtain emergency assistance.

Electronic communications may not be reviewed immediately and are not appropriate substitutes for emergency care.

7. Prescription Medications and Pharmacy Services

When medically appropriate and legally permitted, an authorized healthcare professional may issue a prescription following an appropriate clinical evaluation.

Prescriptions may be transmitted to a licensed pharmacy for dispensing, subject to applicable law, pharmacy requirements, and patient preferences where permitted.

Blue North Medical may facilitate administrative coordination between patients, healthcare professionals, and participating pharmacies.

The dispensing, preparation, packaging, labeling, and fulfillment of prescription medications are subject to applicable pharmacy laws and the professional responsibilities of the dispensing pharmacy.

Prescription availability may depend on factors including:

Clinical eligibility and provider authorization.
Pharmacy inventory and availability.
State and federal prescribing regulations.
Medication-specific restrictions.
Shipping limitations and delivery destinations.
Appropriate verification and dispensing procedures.

A prescription does not guarantee that a particular medication will be available or dispensed.

Patients are responsible for following the directions provided by their prescribing healthcare professional and dispensing pharmacist.

Patients should promptly communicate any significant side effects, adverse reactions, or concerns to an appropriate healthcare professional.

Medication must not be shared with others and should be stored and handled according to the applicable prescription labeling and pharmacist instructions.

8. Patient Responsibilities

By using the Services, you agree to:

Provide complete and accurate information during registration, intake, consultations, and subsequent communications.
Disclose relevant medical history, diagnoses, medications, allergies, and other information necessary for appropriate clinical evaluation.
Notify your treating provider of material changes in your health status.
Follow reasonable medical instructions and prescribed treatment guidance.
Use prescription medications only as directed by the prescribing healthcare professional.
Attend required follow-up consultations or obtain recommended monitoring when appropriate.
Refrain from submitting false information or attempting to obtain prescriptions through deception.
Use the Website and Services only for lawful purposes.

You acknowledge that incomplete, misleading, or inaccurate health information may affect the safety and appropriateness of clinical decisions.

Blue North Medical and participating healthcare professionals may decline or discontinue nonemergency services when materially inaccurate information or other circumstances make continued services inappropriate, subject to applicable professional and legal obligations.

9. Telehealth Consent

Before receiving telehealth services, patients may be required to review and affirmatively accept a separate Telehealth Consent document.

This document describes important aspects of telehealth, which may include:

The nature and purpose of remote healthcare consultations.
Potential benefits and limitations of telehealth.
Technical limitations associated with electronic communications.
Privacy and confidentiality considerations.
Circumstances requiring an in-person medical evaluation.
Patient rights and consent procedures.

By participating in telehealth services, you acknowledge that electronic healthcare delivery may involve risks and limitations that differ from those associated with traditional in-person care.

Patients may withdraw their consent to telehealth in accordance with applicable law. Withdrawal may affect the ability to continue providing services remotely but does not eliminate rights or obligations that already exist.

These Terms do not replace any separate informed consent required for medical evaluation, treatment, or telehealth services.

10. Privacy and Protection of Health Information

Blue North Medical recognizes the importance of protecting personal information and the confidentiality of patient health information.

Information submitted through the Website or related clinical systems may include personal identifiers, contact information, medical histories, consultation information, and other information required to facilitate Services.

Personal information and protected health information, where applicable, will be handled in accordance with relevant privacy laws, applicable contractual obligations, and the privacy notices governing the relevant information and services.

These may include requirements under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as amended, where applicable.

Our Privacy Policy provides additional information regarding the collection, use, disclosure, protection, and management of personal information.

Where legally required, a separate Notice of Privacy Practices will provide information concerning protected health information and applicable patient rights.

We encourage patients to use designated secure intake forms, patient portals, or other approved communication methods when transmitting sensitive medical information.

Although reasonable security measures are used as applicable, no electronic system or transmission method can be guaranteed to be entirely free of security risks.

11. Registration and Account Security

Certain features of the Services may require registration, access credentials, identity verification, or the creation of a patient account.

If you establish an account, you agree to provide accurate information and maintain the confidentiality of your login credentials.

You are responsible for taking reasonable measures to prevent unauthorized access to your account, including using secure passwords and notifying us promptly of suspected unauthorized activity.

You may not access another person’s account without authorization or misrepresent your identity to obtain Services.

Blue North Medical may suspend or restrict account access when reasonably necessary to protect security, investigate suspected unauthorized use, or comply with applicable legal requirements.

Account security restrictions will not eliminate any applicable rights to obtain medical records or legally required continuity of care.

12. Payments, Fees, and Billing

Certain Services may involve fees for consultations, clinical evaluations, treatment programs, medications, laboratory testing, administrative services, or related healthcare services.

When charges apply, pricing and payment terms should be disclosed before the relevant transaction is completed.

Unless otherwise expressly stated, fees for consultations, laboratory services, prescribed medications, pharmacy dispensing, shipping, and follow-up services may be separate.

If payments are processed through the Website or an authorized payment service, submitting payment information and confirming a transaction constitutes authorization to process the applicable disclosed charge.

Payments may be administered by authorized third-party payment processors.

Additional terms may apply to specific purchases or treatment programs, and such terms should be presented before the patient agrees to the transaction.

Any recurring subscription, automatic renewal, or continuing payment arrangement must be separately disclosed and authorized before recurring charges are initiated.

Blue North Medical does not guarantee that any particular treatment or medication will be covered or reimbursed by a health insurance plan.

Patients should review any available billing, insurance, and payment information before agreeing to a service.

13. Cancellations, Refunds, and Service Adjustments

Cancellation, rescheduling, refund, and payment adjustment conditions may vary depending on the service or product involved.

Where applicable, the relevant conditions will be communicated before the service is purchased or scheduled.

Any refunds or payment adjustments will be subject to the terms disclosed for the relevant transaction and to applicable consumer protection, healthcare, and other laws.

Prescription medications and pharmacy-dispensed products may be subject to additional legal and safety restrictions affecting returns or cancellations.

If a requested treatment is not authorized following clinical evaluation, any applicable consultation fees, program fees, refunds, or payment adjustments will be handled in accordance with the disclosed payment terms and applicable law.

Patients with billing questions may contact Blue North Medical using the contact information provided below.

14. Electronic Communications

By providing your contact information and using the Services, you acknowledge that Blue North Medical or authorized service providers may communicate with you electronically when appropriate and legally permitted.

Electronic communications may include:

Service confirmations and administrative notifications.
Appointment scheduling information.
Requests for additional documentation.
Account-related and customer support messages.
Prescription coordination and fulfillment updates.
Follow-up reminders and other healthcare-related notifications.

Communications containing sensitive health information should be transmitted through appropriate channels based on their nature and applicable privacy and security requirements.

Marketing communications by text message or other regulated electronic channels require any consent mandated by applicable law.

Consent to receive promotional or marketing text messages is not a condition of purchasing or receiving healthcare services.

Additional details regarding mobile communications, messaging frequency, carrier charges, assistance, and opt-out procedures are addressed in our separate SMS / Mobile Communications Terms.

Where an applicable messaging program supports standard opt-out commands, users may reply STOP to discontinue messages from that program, subject to applicable requirements.

15. Technology Requirements and Service Availability

Access to the Services requires compatible technology and an appropriate internet or telecommunications connection.

You are responsible for maintaining the devices, software, and internet connectivity necessary to use the Website or participate in telehealth consultations.

Internet service providers and mobile carriers may apply their own charges.

We strive to maintain reliable digital services; however, technical interruptions, maintenance, outages, security incidents, or other circumstances may temporarily affect the availability or functionality of the Website.

If a technical issue interferes with a healthcare consultation, the treating provider may recommend rescheduling, using an appropriate alternative communication method, or seeking in-person care.

Nothing in this section limits any professional responsibility to address patient safety, medical records, or continuity of care as required by law.

16. Ownership and Intellectual Property

The Website, including its design, text, graphics, illustrations, images, logos, videos, software, layout, and other original materials, contains content owned by Blue North Medical or used under applicable authorization or license.

Such materials may be protected by copyright, trademark, and other intellectual property laws.

Users are granted a limited, nonexclusive, nontransferable permission to access and use the Website for personal, lawful, and noncommercial purposes consistent with these Terms.

Without prior written authorization, users may not reproduce, republish, distribute, modify, sell, license, or commercially exploit protected Website content except as otherwise permitted by law.

The Blue North Medical name, logo, and related brand elements may not be used in a manner that falsely implies sponsorship, endorsement, or affiliation.

17. Prohibited Activities

Users must not engage in activities that compromise the integrity, security, or lawful operation of the Services.

Prohibited activities include:

Attempting to gain unauthorized access to accounts, systems, or confidential information.
Uploading malicious software, viruses, or harmful code.
Interfering with Website operations or attempting to bypass security measures.
Impersonating another individual or misrepresenting personal or medical information.
Using the platform to engage in fraudulent or unlawful activities.
Attempting to obtain prescriptions through deception or unauthorized means.
Infringing the intellectual property rights of Blue North Medical or third parties.
Collecting or extracting information through unauthorized automated methods.
Harassing, threatening, or abusing healthcare professionals, employees, or other users.
Using the Services in violation of applicable federal, state, or local laws.

Blue North Medical may investigate suspected violations and take appropriate action, including restricting access or referring unlawful activity to the proper authorities when legally appropriate.

18. Information and Materials Submitted by Users

Users may submit medical questionnaires, personal information, messages, files, images, or other materials when using the Services.

You represent that you have the authority to provide the information and materials you submit.

You agree not to intentionally submit false, misleading, unlawful, or malicious content.

Submission of personal or medical information does not transfer ownership of such information to Blue North Medical.

By submitting materials through authorized systems, you permit their processing to the extent necessary and lawful for the relevant Services, consistent with applicable privacy notices, patient authorizations, and legal obligations.

Medical records and protected health information remain subject to applicable confidentiality, access, retention, and disclosure requirements.

19. Third-Party Healthcare Providers and External Services

The Services may involve or provide access to independent or affiliated healthcare professionals, licensed pharmacies, laboratories, payment processors, technology providers, and other authorized third parties.

These parties may perform services under their own professional, legal, and contractual responsibilities.

Certain third-party services may have separate terms, privacy notices, professional disclosures, or operational requirements.

Links to external websites and services may be provided for informational or operational convenience.

The inclusion of an external link does not necessarily constitute an endorsement of the third party or its content.

Blue North Medical does not control every independent third-party platform or service.

Nothing in these Terms limits the legal responsibilities of Blue North Medical or any healthcare professional or third party for their own conduct.

20. Medical Information Disclaimer

General health information published on the Website is intended for educational and informational purposes.

Such content may describe health topics, wellness approaches, potential treatments, or available services.

General Website content is not a substitute for individualized medical advice, diagnosis, or treatment from an authorized healthcare professional.

Medical decisions should be based on a patient’s specific circumstances and an appropriate professional evaluation.

Information provided through an actual consultation with a treating healthcare professional is distinct from general educational Website content.

Medical knowledge and treatment standards may change, and not every treatment or approach described on the Website will be appropriate for every patient.

Blue North Medical makes no guarantee of specific health outcomes or treatment results.

Please review our separate Medical Disclaimer for additional information.

21. Disclaimer of Website Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS GENERAL NONCLINICAL DIGITAL FEATURES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

BLUE NORTH MEDICAL DOES NOT GUARANTEE THAT THE WEBSITE WILL OPERATE WITHOUT INTERRUPTION, ERROR, OR TECHNICAL DIFFICULTY, OR THAT ALL GENERAL INFORMATION WILL ALWAYS BE CURRENT OR COMPLETE.

TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES RELATING TO THE GENERAL OPERATION AND FUNCTIONALITY OF THE WEBSITE.

THIS DISCLAIMER DOES NOT APPLY TO OR REDUCE ANY STANDARD OF MEDICAL CARE, PROFESSIONAL DUTY, PATIENT RIGHT, OR OTHER OBLIGATION THAT CANNOT LAWFULLY BE DISCLAIMED.

22. Limitation of Liability

To the extent permitted by applicable law, Blue North Medical shall not be liable for indirect, incidental, special, or consequential losses arising solely from the use or unavailability of the Website’s general nonclinical digital features, except where such liability may not lawfully be excluded.

Nothing in these Terms shall exclude, restrict, or limit liability for medical malpractice, professional negligence, fraud, gross negligence, willful misconduct, personal injury, violations of applicable privacy laws, or any other matter for which liability cannot legally be excluded or limited.

These Terms do not restrict a patient’s legally protected rights or remedies arising from healthcare services.

Any limitation of liability shall apply only to the extent enforceable under applicable law.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Blue North Medical and its authorized representatives from third-party claims, damages, and reasonable expenses arising directly from your unlawful use of the Website, deliberate misuse of its systems, infringement of third-party rights, or material violation of these Terms.

This provision does not require you to indemnify any party for its own professional negligence, unlawful conduct, or obligations that cannot legally be transferred to a patient.

Nothing in this section limits any rights or protections available under applicable healthcare or consumer protection laws.

24. Suspension or Termination of Access

Blue North Medical may suspend, restrict, or terminate access to nonclinical Website features or administrative services when reasonably necessary to:

Protect platform security.
Address fraudulent or unlawful activity.
Enforce material violations of these Terms.
Comply with legal or regulatory requirements.
Respond to circumstances that prevent the lawful provision of a requested service.

Any suspension or termination of access will remain subject to applicable healthcare laws, medical record obligations, professional responsibilities, and requirements concerning continuity of care.

Termination of Website access does not automatically eliminate previously incurred payment obligations or legally protected patient rights.

25. Changes to Terms and Services

Blue North Medical may revise these Terms periodically to reflect changes in Website functionality, service operations, legal requirements, or business practices.

Revised Terms will be published on the Website with an updated effective date.

Where required by law, additional notice or affirmative acceptance will be obtained before changes become effective.

Changes will not retroactively eliminate accrued patient rights or otherwise alter existing obligations where prohibited by law.

Your continued use of the Website after revised Terms become effective may constitute acceptance of those Terms, to the extent permitted by applicable law.

If you disagree with the revised Terms, you should discontinue use of the affected Services.

26. Governing Law and Dispute Resolution

These Terms and disputes concerning the general operation or use of the Website shall be governed by the applicable laws of the State of Florida and controlling federal law, without regard to conflict-of-laws principles, except where other law is required to apply.

The parties may first attempt to resolve nonclinical service concerns through direct communication with Blue North Medical.

Nothing in these Terms requires a patient to waive legally protected rights to pursue claims or complaints before courts, healthcare licensing boards, regulatory agencies, or other competent authorities.

Claims involving professional healthcare services, medical negligence, patient rights, or other regulated matters remain subject to applicable substantive and procedural law.

Any agreement requiring binding arbitration or restricting collective legal proceedings must be separately reviewed and expressly adopted where legally permissible.

27. Miscellaneous Provisions

Severability: If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

No Waiver: Failure to enforce a provision of these Terms does not automatically waive the right to enforce that provision later.

Assignment: Rights and obligations under these Terms may be transferred only as permitted by applicable law and subject to any required notice or consent.

Entire Agreement: These Terms, together with applicable service-specific agreements and policies, govern the subject matter addressed herein. Separate clinical agreements, informed consents, and legally required disclosures remain effective according to their terms.

Headings: Section headings are included for convenience and do not alter the meaning of the provisions.

Electronic Records: Electronic acknowledgments, disclosures, and signatures may be used where permitted by applicable law, including any requirements concerning patient consent and access to records.

28. Contact Information

If you have questions regarding these Terms of Service, Website access, administrative support, or the general operation of Blue North Medical, please contact: